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In case of emergency

Don’t call us just yet.

The first thing you should do is try to minimise the damage.

Do you need to turn off the water? What about shutting off the power?
Evacuate the building if you need to.

Call people who are in a position to help – the emergency services, a locksmith, your parents.

If you have the Home Emergency Power-Up call +44 20 3966 3650.

Making a claim?

We can’t stress this enough, make sure you and your family are safe and that you’ve limited the damage as far as possible.

Once everything’s safe, make a cuppa, grab your policy number and start your claim.

START A CLAIM

Let’s get started

Once you’re safe, you’ll need to get in touch with our Claims Partners. What type of claim do you need?

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Make a claim

Locket’s Claims Partners

  • +44 567 435 566 (option 2)
  • davies@davis.com
  • 6:00 am – 4:00 pm on Mon – Fri

You’ll need to get in touch with our Claims Partners at Davies – either via phone (select menu option 2) or by emailing them.

If you need to contact Davies outside office hours, then either leave a voicemail on their out-of-hours messaging service, or send an email. Either way, a member of the Davies team will get back to you as soon as they can.

Make a claim

Locket’s Claims Partners

  • +44 567 435 566 (option 2)
  • davies@davis.com
  • 6:00 am – 4:00 pm on Mon – Fri

You’ll need to get in touch with our Claims Partners at Davies – either via phone (select menu option 1) or by emailing them.

If you need to make a claim for Home Emergency, our claims partners, Arag, are here for you 24/7. If you need to make a claim for Legal cover, they’ll get back to you within normal office hours. Dial this number and select 1 to get in contact with them. Our trusted claims partners will look after you in the claims process – that’s why you may receive emails from the following
email addresses: arag@arag.com

Make a claim

Locket’s Claims Partners

  • +44 567 435 566 (option 2)
  • davies@davis.com
  • 6:00 am – 4:00 pm on Mon – Fri

You’ll need to get in touch with our Claims Partners at Davies – either via phone (select menu option 1) or by emailing them.

If you need to make a claim for Home Emergency, our claims partners, Arag, are here for you 24/7. If you need to make a claim for Legal cover, they’ll get back to you within normal office hours. Dial this number and select 1 to get in contact with them. Our trusted claims partners will look after you in the claims process – that’s why you may receive emails from the following
email addresses: arag@arag.com

Claims FAQ

How long will it take to get paid?

This depends on the complexity of your claim (and also how quickly you can provide evidence!). What we can guarantee is that you are in the hands of seriously experienced people who work with some of the biggest names out there. As of April 2022, the average time it took from claim to payment was 24 days. We’re working on bringing that down.

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