Frequently Asked Questions
With our growing community of members, chances are someone just like you needed an answer to the same question.
By the way, there are no stupid questions.
Chat with us on this website or in the Locket app for a quicker response during office hours.
The best time to reach us for general enquiries is during standard office hours.
Home emergency? Go here!
We don’t currently offer customer support over the phone.
Use online chat or send an email for a speedy resolution to your query.
Want to work with us?
We’re an ambitious, rapidly-growing startup with an amazing service and a powerful vision. We’ve got some of the most brilliant, talented and motivated people in the world.
Now all we need is you.
(No recruiters please!)
Are you a blogger, manufacturer, tester, reviewer, content creator, or dare we say it, influencer?
If you manufacture or supply products that help people to protect the things they love, we want to hear from you.
Questions about the Locket Insiders Programme?
Visit our Insiders page to find out more:
Join the Locket Community
Find us here
117 Waterloo Road
London SE1 8UL